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PurposeThis paper aims to predict the post-pandemic intention of Indian consumers to participate in tourism and hospitality T&H events by incorporating the perception of Covid-19 (PCOV) into the theory of planned behavior (TPB). It also examines the relationship among attitude, subjective norm, perceived behavioral control, behavioral intention and PCOV.Design/methodology/approachThis research employed a quantitative research technique, with data collected using an online questionnaire-based survey from August 23 to October 29, 2021. The sampling approach is convenient, and the sample of this study is comprised of individuals who follow events pages on social networking sites.FindingsThe findings of SEM revealed that the proposed model has better explanatory and predictive power. The path analysis showed that all the variables of the TPB are significantly and positively associated with the post-pandemic intention to participate in the T&H events. However, the PCOV is negatively associated with the post-pandemic intention.Research limitations/implicationsThe results of this study give an idea about the post-pandemic intention of Indian consumers to participate in T&H events. The results of this study revealed important practical implications for event management organizations, travel agencies that deal in events, the T&H industry, tourism planners and other stakeholders, as these findings may be used to develop effective marketing strategies.Originality/valueThere has been a lot of research on TPB in the context of coronavirus, but to the best of the authors' knowledge, there is a gap in the literature regarding the intention to participate in T&H events. Hence, this research fills that gap.
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PurposeA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the "new normal.”Design/methodology/approachThis paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures.FindingsThe results of this paper summarized topics related to stakeholders' mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises.Research limitations/implicationsA three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism.Originality/valueIn the "new normal” phase of herd immunity and disease prevention, to the best of the authors' knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies.
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PurposeThe purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field.Design/methodology/approachA total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords);this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication;determining the structure of the co-cited publications;and evaluating emerging trends for future studies.FindingsThis study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses: KM and digital technology;and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment.Research limitations/implicationsThis study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field.Originality/valueTo the best of the author's knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.
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After the outbreak of COVID-19, E-commerce lives streaming (ELS) has become popular as a marketing tool to reduce spatial restrictions and control the spread. However, there are concerns about the hesitance to pay after purchasing through ELS. This study examined the psychological factors from a consumer's perspective on reluctance to pay at the end of a hotel reservation through ELS. The conceptual framework of the study integrates the concepts of the stimulus-organism-response (SOR) framework in conjunction with the Five-Factor Model (Big Five). Data were collected from 401 online questionnaires collected by users with no more than three months of ELS experience and causal relationships were analyzed using the partial least squares structural equation modeling (PLS-SEM) technique. The study found that promotion (PROM), Content Quality (CTQ) and Content Valence (CTV) played a crucial role in driving viewer interest in booking through hotel live-streaming (HLS). Viewers with the Extraversion personality type (EXT) show interest in booking accommodations through the hotel e-commerce live streaming platform. Financial and privacy concerns influence the assessment of payment options. In addition, finances and dissatisfaction are essential factors that encourage viewers to hesitate to pay after booking. This study is crucial for applying ELS in the tourism and hospitality industry to create new travel experiences post-COVID-19.
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This paper aims at investigating hospitality employers and employees' perceptions regarding governmental policies and measures implemented during Covid 19 crisis, in the Algarve, one of the most tourist regions of Portugal. The methodological framework is associated with a case study based on a set of 51 interviews to Algarvean hospitality employers and employees. A content analysis of interviews on the effects of the pandemic on hospitality was car- ried using the software QSR NVivo 12. Covid 19 employment impacts were considered as 'very high' and 'high' in the Algarvean hospitality. Portuguese governmental intervention was classified as good, but more support should be enhanced, namely associated with four main policy areas such as 'income-generating support measures', 'cost reduc-tions', 'legal framework', and 'health and safety'.
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The COVID-19 crisis provides an opportunity for sustainable renewal and requires responsible leaders who are responsive to stakeholder needs and able to innovate in light of new challenges. This study draws on stakeholder theory and responsible leadership theory to examine (a) the challenges industry leaders face as a result of COVID-19 and (b) their innovative responses in light of their responsibilities to stakeholders and society. We conducted a corpus linguistics study based on high-volume media websites reporting tourism and hospitality news on leadership and innovation. We applied a stakeholder and social responsibility lens to the data analysis. We discovered that, despite the challenges that leaders faced, some transcended self-interest or integrated self-interest with consideration for the interest of others and formed partnerships with other stakeholders resulting in win-win solutions. In particular, we found evidence of leaders who (1) responded to the needs of owners, employees, customers, and community stakeholders and (2) developed not only incremental innovations but substantial ones benefitting stakeholders in business and society. We discuss responsible leadership as a pathway for transforming the tourism and hospitality industry towards a more sustainable and community-centred 'new normal'. Based on our findings, we present recommendations for future research and policymakers.
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Career expectations contribute to job satisfaction and worker persistence. The tourism industry is characterized by high staff turnover. The industry was decimated by the COVID-19 pandemic causing widespread unemployment and transforming working conditions, while radically altering educational conditions for hospitality and tourism students. We assessed how the pandemic influenced students' expectations, comparing undergraduate opinions before and during the pandemic. While Pandemic-Students were more pessimistic about working conditions, they revealed an increased desire to provide personal interactive service and a greater tendency towards entrepreneurialism. These results contrast with previous research; highlighting students' resilience and suggesting a positive vision of pandemic-related opportunities.
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The aim of this study is to evaluate the perceptions of prospective tourists through parameters by which the tourism and hospitality service sector can withstand the widespread implications to the sector as a result of the current pandemic. In turn this will lead to weighing up the means for recovery. The identified parameters are then classified, categorized and linked up with supply chain drivers to obtain a holistic picture that can feed into strategic planning from which the tourism and hospitality service sector could utilize to establish a resilient supply chain. This data can provide deep insight for both theorists and practitioners to utilize. It was found that reforming six supply chain drivers, whilst at the same time developing core competencies, is the central essence of a resilient supply chain within the tourism and hospitality business sector (who are at present working hard to counterbalance the many threats and consequent risks posed due to the pandemic).
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CSR strategy during the COVID-19 pandemic crisis and the recovery process emerges as a new research area in tourism and hospitality. Hence, the purpose of this study is to assess adaptations of CSR strategy during the crisis. Research aims concentrate on identification of a CSR strategy framework and its adaptations during the pandemic in a selected hotel chain. A single case study, based on a content analysis of such documents as ESG strategy and reports, annual and quarterly reports, and other data, has been employed. CSR strategy has been embedded in the corporate strategy and has been strengthened during the pandemic as the crisis has affected the company and its stakeholders. CSR strategy has been adapted to meet stakeholders' needs, including employees, customers, communities, and environment. During crisis, it is important to highlight and strengthen the company's commitment to sustainability;redirect strategy towards supporting businesses, employees, and communities;adjust the strategy to the evolving environment;provide safe tourism products;implement own sustainable and innovative programs and solutions;and prepare for recovery. CSR strategy contributes to sustainable tourism and is especially beneficial in a time of crisis due to the companies' ongoing commitment towards stakeholders. The value of the study lies in practical implications regarding CSR strategy in the pandemic, its adaptability potential in the crisis circumstances, and preparation for recovery. The study contributes to crisis management in the hospitality industry, and its novelty is linked to the specific context of the pandemic. [ FROM AUTHOR] Copyright of International Journal of Contemporary Management is the property of Jagiellonian University, Faculty of Management & Social Communication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
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Due to the COVID-19 epidemic, visitors' worries about health and safety in tourist destinations have become paramount. Consequently, this research aims to evaluate the impact of health and safety considerations on visitors' satisfaction. It also examines the influence of health consciousness and satisfaction on visitors' willingness toward robot-delivered tourism and hospitality services usage and the impact of destination healthcare system and satisfaction on loyalty intentions. Applying a quantitative-based methodology, 650 responses were collected from domestic tourists visiting Egyptian tourism destinations using multiple non-probability sampling techniques. Using PLS-SEM, the results articulated that emotional well-being, perceived safety, and perceived green image positively impacted visitors' satisfaction, which in turn, positively affected their willingness toward service robot's usage and loyalty. Tourists' health consciousness also positively affected their satisfaction and intentions to use robot-delivered services. Additionally, destination healthcare system significantly influenced visitors' satisfaction and loyalty intentions. Theoretical and managerial contributions as well as future research are outlined.
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COVID-19 seriously affects the tourism and hospitality industry. In this study, we investigate the behavior of 40 tourism and hospitality stock market indices worldwide from two perspectives. First, empowered by the Granger causality test and network analysis, we test the spillover effects among these stock markets and find that the dynamics of interconnectedness network structures differ significantly in the pre-pandemic and in-pandemic periods. Second, we employ econometric models to explore how the influence of COVID-19 on these stock markets varies by considering the interconnectedness structure, the government response stringency index, and other country-level characteristics. We find that the interconnectedness structure significantly and robustly affects stock returns in the tourism and hospitality markets. Our investigation provides a better understanding of the impact of COVID-19 on tourism and hospitality industry. © 2022 Elsevier Inc.
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The aim of this article is to examine how tourism conference organizers react to the restricted mobility incurred by the spread of the COVID-19 virus. Do they cancel, change format, or change date for the event? This study contributes to an initial analysis of how organizers of international academic conferences in the tourism and hospitality industry deal with whole groups of participants who are no longer mobile and therefore cannot actively network personally. This uniquely compiled data covers a large representative number of conferences in this field. A Multinomial Logit model is used to estimate the options available. Data are based on unique information on almost 100 conferences, meetings, and congresses in the tourism and hospitality sector, including related fields such as leisure and recreation, planned to be held during the period of March to November 2020. Descriptive evidence shows that approximately one out of five conferences changes to a virtual format, somewhat more than half moves the date (mainly to the year 2021), and the remaining 25% cancel the event without alternative offers. Estimation results reveal that the decision to change to an online format increases nonlinearly over time in the form of an inverse U-shaped curve. This indicates a certain resistance to virtual conferences, although with more time for planning, a gradual adaptation to the actual situation appears to be possible. Longer conferences are less likely to change format. The probability of cancellations is lower for association conferences, which are held regularly.
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The COVID-19 outbreak at the beginning of 2020 has drastically impacted almost every aspect of our daily life. Empirical evidence is lacking on which sector of knowledge in technology-enhanced teaching needs to be developed further for tourism and hospitality programs conducted online. The present study investigated teachers' technology, learners, pedagogy, academic discipline content knowledge, and context knowledge (TLPACK) in tourism and hospitality online education settings using comparative research methods. A total of 173 participants from five countries (Indonesia, Philippines, Taiwan, Thailand, and Vietnam) were surveyed online. The results revealed that, despite the fact that they were from different countries, all teachers reached a consensus that their knowledge about learners was the lowest during the online teaching period of the pandemic;meanwhile, they all ranked academic knowledge as the highest among these five variables except Vietnamese teachers who considered their knowledge on pedagogy to be the highest. Additionally, their TLPACK revealed significant differences in various countries and differences in academic discipline content knowledge are caused by the interaction of nationality and gender. This study overcomes a major limitation of previous studies on how the pandemic has affected educational praxis as the focus of previous research has been on the situation in a single country. Therefore, the present study's findings can serve as a reference for practitioners of tourism and hospitality online education in Asia-Pacific region when facing unprecedented and urgent changes of educational practices during and post the COVID-19 pandemic.
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COVID-19 has accelerated the adoption of online teaching and learning modes. It has also abruptly changed the traditional teaching and learning methods that originally relied on physical attendance, including student internships. In-house training programs were launched by the university to offer students an alternative to their regular internships. The study is designed to investigate how university students in tourism and hospitality education perceive the usefulness of their in-house training in absence of industry placements. An exploratory methodological approach was adopted by conducting 25 semi-structured in-depth interviews with student interns to understand their experiences during the in-house training. The empirical findings revealed that the in-house program, in its current state, is not to be considered a permanent alternative for tourism and hospitality undergraduate students. The article concludes by presenting implications for educators, policymakers, and education researchers derived from the academic and practical discussions based on the findings.
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PurposeThis paper aims to predict the post-pandemic intention of Indian consumers to participate in tourism and hospitality T&H events by incorporating the perception of Covid-19 (PCOV) into the theory of planned behavior (TPB). It also examines the relationship among attitude, subjective norm, perceived behavioral control, behavioral intention and PCOV.Design/methodology/approachThis research employed a quantitative research technique, with data collected using an online questionnaire-based survey from August 23 to October 29, 2021. The sampling approach is convenient, and the sample of this study is comprised of individuals who follow events pages on social networking sites.FindingsThe findings of SEM revealed that the proposed model has better explanatory and predictive power. The path analysis showed that all the variables of the TPB are significantly and positively associated with the post-pandemic intention to participate in the T&H events. However, the PCOV is negatively associated with the post-pandemic intention.Research limitations/implicationsThe results of this study give an idea about the post-pandemic intention of Indian consumers to participate in T&H events. The results of this study revealed important practical implications for event management organizations, travel agencies that deal in events, the T&H industry, tourism planners and other stakeholders, as these findings may be used to develop effective marketing strategies.Originality/valueThere has been a lot of research on TPB in the context of coronavirus, but to the best of the authors' knowledge, there is a gap in the literature regarding the intention to participate in T&H events. Hence, this research fills that gap.
ABSTRACT
COVID-19 seriously affects the tourism and hospitality industry. In this study, we investigate the behavior of 40 tourism and hospitality stock market indices worldwide from two perspectives. First, empowered by the Granger causality test and network analysis, we test the spillover effects among these stock markets and find that the dynamics of interconnectedness network structures differ significantly in the pre-pandemic and in-pandemic periods. Second, we employ econometric models to explore how the influence of COVID-19 on these stock markets varies by considering the interconnectedness structure, the government response stringency index, and other country-level characteristics. We find that the interconnectedness structure significantly and robustly affects stock returns in the tourism and hospitality markets. Our investigation provides a better understanding of the impact of COVID-19 on tourism and hospitality industry.
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This research demonstrates that the geospatial method adds greatly to identifying pre-and post-COVID 19 pandemic situations and aiding in sound decision-making, not only in Rajasthan but globally. Results reveal that hotels with a more management mindset are more likely to use dynamic pricing techniques. When the pandemic's intensity is severe, hotel managers resort to a more streamlined booking portfolio. Hotel owners and the pricing community as a whole may use our theoretical implications and practical management levers to increase profits as much as possible during the epidemic. This research set out to learn how the hotel industry's top brass think the sector would fare in the near future, and whether or not the response to the shutdown and following decline in domestic and international travel should have been handled better. Research like this is important because it draws attention to the fact that more precautions may have been taken to mitigate the disaster's effects. Qualitative surveys sent through email to partners in the hotel sector and their responses provide light on the days and hours leading up to the lockdown. Copyright © 2022, Anka Publishers. All rights reserved.
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Purpose: A proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the “new normal.” Design/methodology/approach: This paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures. Findings: The results of this paper summarized topics related to stakeholders’ mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises. Research limitations/implications: A three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism. Originality/value: In the “new normal” phase of herd immunity and disease prevention, to the best of the authors’ knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies. © 2022, Emerald Publishing Limited.
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Purpose This study aims to examine the impact of COVID-19 on tourism and hospitality small and medium-sized enterprises (SMEs) in an emerging country located in Latin America and identifies service innovation strategies adopted by these firms to survive a prolonged crisis. Design/methodology/approach A qualitative investigation was conducted drawing on a framework of imposed service innovation. Data were obtained from in-depth interviews with owners/managers of 20 SMEs in the hospitality and tourism sector in Chile. Findings Findings show that the effect of COVID-19 on SMEs includes a decline in demand due to lockdowns and restrictions, with minimal government support. Tourism and hospitality SMEs developed different service innovation strategies to confront the crisis, and several businesses were even able to exploit new opportunities for future growth. Originality/value The effect of COVID-19 and SMEs' service innovation strategies to confront a prolonged crisis is a topic that is largely unexplored, particularly in the tourism and hospitality sector. The findings contribute to the literature on emerging markets, crisis management and SME innovation in tourism and hospitality. The findings provide managerial implications for SME managers, governments and policymakers.
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Drawing from the job demands-resources theory and the protection motivation theory, this study attempts to examine how the experience of workplace spirituality impacts employee wellbeing during times of remote work. This study also examines how fear of COVID-19 moderates the aforementioned relationship. Using a self-administered questionnaire, data were collected from 566 employees working in the hospitality sector in India. Results revealed that the experience of three dimensions of workplace spirituality (meaningful work, sense of community, and alignment with organisational values) had a significant positive influence on employee wellbeing, even during remote work. Fear of COVID-19 had an interesting significant moderating effect, and it was revealed that the higher the fear, the stronger the relationship between the workplace spirituality (in terms of meaningful work, sense of community, and alignment with organisational values) and employee wellbeing. The insights gained from this study will assist both the employees and the managers in devising personalised approaches towards individual wellbeing and the organisation at large during times of pandemics.